Legendary Journeys Complaints and Reviews

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Legendary Journeys
Main address: 3474 17th Street 34235 Sarasota FL
941-953-7988, 800-511-5411, 941-953-7995, http://www.legendaryjourneys.com/contactus.cfm
  • 31 complaints
  • $11.7K claimed losses
  • $376 average
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  • Sep 05
  • Travel Agencies
  • Sarasota, Florida
  • Cancelled Trip
  • 1
  • 1
  • 97

We have paid in full for a 15 day trip to Italy. The trip was cancelled and we would like our money refunded. It has been a nightmare. The sarasota office will not return our phone call. It is like a game of cat and mouse. We were told the money would be credited back to our credit card - this has not happened. Having worked in retail we know it is a very simple thing to do. Our friends who... Read more

Was this review helpful? 4 0

     

  • Aug 19
  • Travel Agencies
  • Trip Booking
  • 1
  • 1
  • 105

Have been promised that we would have something 30 days before we left however, here we are 27 days out and nothing. When I called Connie I was told it was because Chuck was gone for a week. Which makes no sense to me as I booked this trip almost a year ago. I was told we may not have anything regarding excursions until we arrive in Europe. We have used this company before and didn't have any... Read more

Was this review helpful? 3 0

     

  • Aug 14
  • Travel Agencies
  • Booking Confirmations
  • 1
  • 1
  • 101

After approx. $40,000 spent over the past 10-12 years of bookings thru Legendary, we had a problem with continued WRONG confirmations over a period of 3 days, read the bad reviews...and put a "stop payment" on our $2,000+ check. After talking to their arrogant "Sales Manager" ... I made the offer that if LJ would give me the credit me for my $25 stop payment, we would send another "correct amount... Read more

Was this review helpful? 5 0

     

  • Aug 08
  • Travel Agencies
  • Anchorage, Alaska
  • Filthy Hotel
  • 126

Don't consider booking any trip through Legendary Journey Travel, Sarasota, FL. This was the worst trip I've ever been on with 25 other people from Florida and Wales. Legendary Journeys DIDN'T have The Loft Hotel in Anchorage meet our flight. Our rooms were not ready at 6 PM when we arrived and no food was available there. The hotel is a dump. Our tour director cut her leg on her bed in the... Read more

Was this review helpful? 5 0

     

  • Jun 28
  • Travel Agencies
  • Trip Planning And Charges
  • 126

On a recent Legendary Journey's trip abroad my wife, myself, and six others experiended problems mostly related to the transfer companies working for Legendary Journeys. As a result of these problems, I incured an additional $460 worth of expenses. Legendary Journeys' attitude was " too bad for you sucker, read our contract, we got you". Not an exact quote, but you get the idea Contacting... Read more

Was this review helpful? 4 0

     

  • Jun 17
  • Travel Agencies
  • Flight Booking
  • 198

He didn't care about my story and they booked a flight for myself and my husband at an LA airport for 12 1/2 hours layover. We are seniors and have medication that needs to be refrigeratored. They booked travel without confirming details and then had the nerve to tell me I would have pay for tickets they booked and purchased 2 more tickets on my expense. The VP asked what I wanted and I... Read more

Was this review helpful? 4 0

     

  • May 14
  • Travel Agencies
  • Fort Myers, Florida
  • Airport Pick Up
  • 156

After a long journey from Tampa to Amsterdam to embark on a River Cruise (Inv.#127679) we arrived and found no one to meet us at the airport. We found 26 other travelers on this tour who had arrived on different flights early morning. We discovered by having a good Samaritan phone the transportation company and being able to speak Dutch that no one would be to pick us up until 2PM. We had to wait... Read more

Was this review helpful? 3 0

     

  • May 07
  • Airlines
  • Carmel, New York
  • Flight Arrangements
  • 1
  • 1
  • 164

Waited 12 and 1/2 hours in LA airport. The our connecting flight from Philadelpia was cancelled and we had to stay overnight and rent a ca at a total cost is over $600 additional cost to us. I want a call ba as soon as possible about this complaint. I called the 800 number and Thorpe agent that was helping me when asked for her namr hung up on me. This happened on May 6. Shiela in Sarasota was... Read more

Was this review helpful? 3 2

     

  • Mar 12
  • Travel Agencies
  • Chico, California
  • Bus Trip
  • 1
  • 1
  • 155

Went on a six day bus tour from FL to NOLA for mardi gras with this company. Was the worst trip imaginable, inc. the bus ride...4 days of torture. And after we waited 1-1/2 hrs for bus to show up at start of trip, we found out there were Four Buses, 240 people, on this trip !!! talk about long Lines and Waiting !!!! if yu like to eat at only fast food and buffets...this is for you! ... Read more

Was this review helpful? 6 0

     

  • Oct 23, 2013
  • Travel Agencies
  • Amtrack Ride
  • 136

Can't fault Legendary for weather, but Amtrack ride from Denver to Utah was cancelled as was tour of Rocky Mtn. Nat'l Park. L J did not have to pay for train or admittance to park so it's reasonable that they would refund all 50 of us the amount they saved and that we paid for. They got a bonus - did not have to pay for 50 people! They will not refund or even offer some discount on a future... Read more

Was this review helpful? 4 0
 
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