1.5
  • Poor service3 votes
  • Type of cruise1 votes
  • Being lied to1 votes
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  • 1 day ago
  • Cruises and Ships
  • Fort Lauderdale, Florida
  • Cruise
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

they lied about this being a charter *** cruise. They are argumentative and nasty. Don't use them. Ditto to the other 40 reviews. Consistently they don't deliver what they promise. They promised parties, fireworks, parades. Nope. Then they don't take responsibility...oh, I got a $30 onboard credit. Thanks. I spent $1300 on the cruise and then they sold it for $299 to a retirement home a week... Read more

Was this review helpful? 1 0

  • Dec 21, 2014
  • Travel
  • Chartered Cruise
  • 2
  • 2
  • 224
  • REVIEW RATING 5/5

When you charter a cruise, you want a full capacity ... but don't use unscrupulous practices to do it!!! We felt bad for the Al & Chuck clients, as well as retirees from Legendary Journeys. We weren't prepared for the week long Mardi Gras, numerous drag queen shows, "in your face" sexual antics by the pool/jacuzzis. This adult only cruise (Why were there 2 G-rated movies??) was supposed to... Read more

Was this review helpful? 4 1

  • Dec 15, 2014
  • Cruises and Ships
  • Fort Lauderdale, Florida
  • Cruise
  • 1
  • 1
  • 225
  • REVIEW RATING 5/5

This company is absolutely horrible. False advertising, mis-leading/incorrect information, lack of information are my biggest issues. We booked a cruise through Al and Chuck travel, a division of Legendary Journeys several months prior to the actual sail date. We paid a premium price for this "*** Cruise". Exactly 89 days prior, the price was DRASTICALLY reduced. Since we were less then 90 days... Read more

Was this review helpful? 8 0

  • Dec 13, 2014
  • Travel Agencies
  • Bonita Springs, Florida
  • Cruise
  • 1
  • 1
  • 201
  • REVIEW RATING 4/5

The cruise that we booked was not told to us that it was to be a *** cruise until two days before sailing. We were taken aback by that news and if we wanted to cancel it would have resulted in losing our payment for the cruise. we felt that our civil rights were violated. There was a wedding at the pool area which we were told to leave as it was a private function. We were not prepared to see men... Read more

Was this review helpful? 1 1

  • Dec 10, 2014
  • Travel Agencies
  • Sarasota, Florida
  • Private Charter Cruise
  • 1
  • 1
  • 152
  • REVIEW RATING 5/5

Legendary Journeys (d.b.a) Al & Chuck travel has the worst customer service. Signed up for a private charter cruise that could not fill so they opened it up to the public and used bait and switch advertising. The staff and owners are extremely unprofessional. I tried several times to get information and details regarding our cruise, however nobody at this company has any idea of whats going... Read more

Was this review helpful? 4 0

  • Nov 25, 2014
  • Travel Agencies
  • Venice, Florida
  • Cruise
  • 170
  • REVIEW RATING 5/5

Booked a cruise with this company with the bus ride to port. 5 days before cruise 7 days after I booked I was notified that there is no seats available on bus we are responsible for our own transportation to port. How could they not know when they booked it that there was not seats available. Then I am given a number for a parking place in Miami she says will be $6.00 a day. Ends up being $10.00... Read more

Was this review helpful? 2 0

  • Oct 15, 2014
  • Travel Agencies
  • Tour Guide
  • 1
  • 1
  • 570
  • REVIEW RATING 5/5

Recently returned from the "The Best of Switzerland" Tour that started on 9.24.2014. * The guide who we happened to find in the airport (her sign did not say Legendary Journeys) was asked to meet us mere hours before we landed to greet the group. * After arriving at the hotel, the woman behind the desk told us Legendary Journeys did not book ANY guides for our entire stay. She then called... Read more

Was this review helpful? 5 0

  • Sep 25, 2014
  • Cruises and Ships
  • Alaska, United States
  • Escorted Tour
  • 489
  • REVIEW RATING 5/5

We booked an "escorted" Alaska land and see trip for 16 days, with them to meet us in Anchorage and escort us by "bus" to three other land destinations and finally to the Norwegian Star for a one-week cruise. When we got to the airport it became evident that there was no escort. We identified a passenger van with a luggage carrier and the other 10 people who had signed up. The carrier was too... Read more

Was this review helpful? 4 1

  • Sep 25, 2014
  • Travel Agencies
  • Unprofessional Tour Operator
  • 202
  • REVIEW RATING 5/5

Maribeth, Trip period land and Alaska Very unprofessional for a tour operator. Would not recommend Legendary Journeys. 1. Call your office for tour schedule did not receive till Wednesday night then later received an updated scheduled 3 to 4 hrs. Later. We were leaving on Sunday. Told 7 to 14 days before tour 2. Arrived on Sunday stayed at Best Western were tour was to start confirmed reservation... Read more

Was this review helpful? 0 0

  • Sep 05, 2014
  • Travel Agencies
  • Sarasota, Florida
  • Cancelled Trip
  • 2
  • 2
  • 403
  • REVIEW RATING 5/5

We have paid in full for a 15 day trip to Italy. The trip was cancelled and we would like our money refunded. It has been a nightmare. The sarasota office will not return our phone call. It is like a game of cat and mouse. We were told the money would be credited back to our credit card - this has not happened. Having worked in retail we know it is a very simple thing to do. Our friends who... Read more

Was this review helpful? 6 0

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