Legendary Journeys Complaints and Reviews

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Legendary Journeys
Main address: 3474 17th Street 34235 Sarasota FL
941-953-7988, 800-511-5411, 941-953-7995, http://www.legendaryjourneys.com/contactus.cfm
  • 34 complaints
  • $12.7K claimed losses
  • $373 average
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  • Oct 15
  • Travel Agencies
  • Tour Guide
  • 1
  • 1
  • 125

Recently returned from the "The Best of Switzerland" Tour that started on 9.24.2014. * The guide who we happened to find in the airport (her sign did not say Legendary Journeys) was asked to meet us mere hours before we landed to greet the group. * After arriving at the hotel, the woman behind the desk told us Legendary Journeys did not book ANY guides for our entire stay. She then called... Read more

Was this review helpful? 1 0

     

  • Sep 25
  • Cruises and Ships
  • Alaska, United States
  • Escorted Tour
  • 255

We booked an "escorted" Alaska land and see trip for 16 days, with them to meet us in Anchorage and escort us by "bus" to three other land destinations and finally to the Norwegian Star for a one-week cruise. When we got to the airport it became evident that there was no escort. We identified a passenger van with a luggage carrier and the other 10 people who had signed up. The carrier was too... Read more

Was this review helpful? 1 1

     

  • Sep 25
  • Travel Agencies
  • Unprofessional Tour Operator
  • 60

Maribeth, Trip period land and Alaska Very unprofessional for a tour operator. Would not recommend Legendary Journeys. 1. Call your office for tour schedule did not receive till Wednesday night then later received an updated scheduled 3 to 4 hrs. Later. We were leaving on Sunday. Told 7 to 14 days before tour 2. Arrived on Sunday stayed at Best Western were tour was to start confirmed reservation... Read more

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  • Sep 05
  • Travel Agencies
  • Sarasota, Florida
  • Cancelled Trip
  • 2
  • 2
  • 201

We have paid in full for a 15 day trip to Italy. The trip was cancelled and we would like our money refunded. It has been a nightmare. The sarasota office will not return our phone call. It is like a game of cat and mouse. We were told the money would be credited back to our credit card - this has not happened. Having worked in retail we know it is a very simple thing to do. Our friends who... Read more

Was this review helpful? 5 0

     

  • Aug 19
  • Travel Agencies
  • Trip Booking
  • 1
  • 1
  • 177

Have been promised that we would have something 30 days before we left however, here we are 27 days out and nothing. When I called Connie I was told it was because Chuck was gone for a week. Which makes no sense to me as I booked this trip almost a year ago. I was told we may not have anything regarding excursions until we arrive in Europe. We have used this company before and didn't have any... Read more

Was this review helpful? 3 0

     

  • Aug 14
  • Travel Agencies
  • Booking Confirmations
  • 1
  • 1
  • 180

After approx. $40,000 spent over the past 10-12 years of bookings thru Legendary, we had a problem with continued WRONG confirmations over a period of 3 days, read the bad reviews...and put a "stop payment" on our $2,000+ check. After talking to their arrogant "Sales Manager" ... I made the offer that if LJ would give me the credit me for my $25 stop payment, we would send another "correct amount... Read more

Was this review helpful? 5 0

     

  • Aug 08
  • Travel Agencies
  • Anchorage, Alaska
  • Filthy Hotel
  • 186

Don't consider booking any trip through Legendary Journey Travel, Sarasota, FL. This was the worst trip I've ever been on with 25 other people from Florida and Wales. Legendary Journeys DIDN'T have The Loft Hotel in Anchorage meet our flight. Our rooms were not ready at 6 PM when we arrived and no food was available there. The hotel is a dump. Our tour director cut her leg on her bed in the... Read more

Was this review helpful? 5 0

     

  • Jun 28
  • Travel Agencies
  • Trip Planning And Charges
  • 179

On a recent Legendary Journey's trip abroad my wife, myself, and six others experiended problems mostly related to the transfer companies working for Legendary Journeys. As a result of these problems, I incured an additional $460 worth of expenses. Legendary Journeys' attitude was " too bad for you sucker, read our contract, we got you". Not an exact quote, but you get the idea Contacting... Read more

Was this review helpful? 4 0

     

  • Jun 17
  • Travel Agencies
  • Flight Booking
  • 263

He didn't care about my story and they booked a flight for myself and my husband at an LA airport for 12 1/2 hours layover. We are seniors and have medication that needs to be refrigeratored. They booked travel without confirming details and then had the nerve to tell me I would have pay for tickets they booked and purchased 2 more tickets on my expense. The VP asked what I wanted and I... Read more

Was this review helpful? 5 0

     

  • May 14
  • Travel Agencies
  • Fort Myers, Florida
  • Airport Pick Up
  • 200

After a long journey from Tampa to Amsterdam to embark on a River Cruise (Inv.#127679) we arrived and found no one to meet us at the airport. We found 26 other travelers on this tour who had arrived on different flights early morning. We discovered by having a good Samaritan phone the transportation company and being able to speak Dutch that no one would be to pick us up until 2PM. We had to wait... Read more

Was this review helpful? 3 0
 
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