Complaint/Response

We took a trip to Costa Rica with Legendary Journeys, which included the airfare in the trip cost. There were several couples on this trip and we were put on different airlines. We were unfortunate to have been put on Spirit airlines, which charges for EVERYTHING! We travel a lot and when we fly over the water, the first checked bag is always free. Not so with Spirit. We had to pay $38 for our first bag going and returning. 

Only those of us flying Spirit had to pay. Also, Legendary Journeys did not tell us we had to pay a departure tax. Those lucky to have been flying with American, the departure tax had been paid with their ticket, so that was another fee we had to pay. This all amounted to over $100 additional cost for this trip. I wrote a detailed letter to Legendary Journeys concerning this injustice but never heard a word back. As a goodwill gesture, Legendary Journeys should have reimbursed the first checked bag fee to those of us flying Spirit. I realize Legendary Journeys uses the cheapest airline they can in order to keep their prices low, however, doing so at the exspense of their customers is unacceptable. I will never fly Spirit again. As we were boarding the plane to come home from Costa Rica, Spirit airlines employees set up tables going to the plane to search everyone's carryon luggage for any food items, including WATER. If any was found, it was taken. I felt like a criminal! This is nothing to do with Legendary Journeys, but I am sure they are aware of Spirit's practice. After all, this was not the first time they used Spirit.

Everything has been resolved with Us Air and I am pleased with their final response. They indicated they contacted my but I never saw the email but I did get a phone call later. They were very good once I heard from them so I have no problems flying with them again and I will. I had no problems with Legendary but I did copy them my concerns. All is calm all is good!

I had no problems with Legendary and I contacted Legendary twice (email. I recieved two replys from both Us Air and Legendary. Both acknowledged getting my concerns. I do have the documentation from both parties if there is a concern about my accuracy. Us Air has responded and they were very helpful. The told me the sent a reply but I could not find but I assume they did. I have no explanation for not getting it. The airline was most helpful and I really appreciated their response to my concerns. As of our last emails to each other I have not one complaint with Us Air. I was very upset but things happen and sometimes even the best trained don't follow procedures and are not always understanding of others. I have not one problem flying with Us Air in the future. Their response was thoughtful and as far as I am concerned the issue is behind me. I appreciate their help and to remind everyone I did not have any issue with Legendary and now I do not have any with Us Air.

and exactly who did you contact (twice) at Legendary Journeys?

So, what was the name of the airline?? I assume your complaint is about the airline and not really with Legendary Journeys??