Booked an extended European trip called Legendary Journeys President's Best of Rhine River Holland to Switzerland and had paid in full. Included in our costs was all air and bus transportation, a 7 day Rhine River cruise, several pre-cruise nights in Paris and 5 post-cruise days and nights in Seefeld, Austria.
The trip was to start October 17 and end November 2, 2017. We booked this trip last March along with my husband's sister and her husband and were very excited for this adventure for the four of us to enjoy together. When we booked this trip back in March we were told by the booking agent that it was just about sold out and that we were booking the very last two cabins for the Rhine river cruise. Last evening (September 20) both of us couples received an email from Legendary Journeys stating that our trips had been cancelled due to lack of bookings!
Imagine our surprise, especially since we had been told in March that we needed to quickly book because this trip was all but sold out! So very disappointed, but all along this whole experience has not felt right. We had upgraded to City Center 4 star accommodations for Paris and Legendary Journeys could not tell us what hotel we would be staying in. They kept saying we would learn the details a month to two weeks before our trip.
The same held true for our Rhine River cruise cabin and for what hotel we would be staying at in Austria as well as our flights to and from Europe! We had hoped to join another sibling in Austria, but not being able to know where we would be staying nixed that possibility in the bud.
Lack of communication all throughout this process has left a very sour taste in all our mouths. They did offer us the option to receive a discount on any of next year's trips, but we just do not want to risk disappointment again and would NEVER recommend this travel agency to anyone!
Product or Service Mentioned: Legendary Journeys Rhine River Cruise Booking.
Reason of review: Poor customer service.