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5 comments

I had booked a family vacation to Cuba over Christmas 2017.Paid Legendary Journeys by check because of their check discounts.

This was my third vacation with them so didn't see their closure coming. Bought insurance but am told by insurance company that the policy doesn't cover travel agent closing. Now yesterday got an email from LJ saying to go after the insurance company, report them to the BBB, report to FL, etc. Seems like they are trying to take the blame off themselves?

The owner has promised refunds to everyone after he sells the company assets but this new email sure makes it sound like that isn't going to happen. How is everyone else handling at this point?

Unsure what to do next.Seems like we all have grounds for a class action lawsuit...against both LJ and the insurance company!

Review about: Legendary Journeys Vacation Package Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $10000.

Preferred solution: Full refund.

I didn't like: Stole our money, Customer service.

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Anonymous
#1398344

same problem 6 couples booked Cuba for 1/4/17 departure.received paid receipt 11/1/17 and 30 minutes later received dear john letter.Same feedback from Ins co BUT filed claim anyway to have a paper trail.somewhere on the website a copy of a letter dated 11/7/17 from AL Ferguson was printed with a little more info.Have not been able to find again.Also there was a comment saying some of the cruises were switched over to Anchors Away Cruises WHATS that all about

Anonymous
to rogerb #1398885

I initiated a claim with the insurance but of course told it wasn't covered.What documents did you file your claim?

I think I need to follow up on that.Also, the policy I received via LJ for the insurance didn't have their article "M" which talks about no coverage if tour agent goes out of business

Anonymous
#1397043

Insurance wont cover it because the travel agency closed...one of the THINGS NOT COVERED BY INSURANCE.

Anonymous
#1394588

same here, I had check withdrawal was discount, first email I received said full refund by Dec. 31, 2017....received new email suggesting I call insurance company....they stated I can file a claim but it their policy that bankrupt company does not get me a refund........Class action does sound like one option......

Anonymous
to Virginia Smelley #1398349

What I found is when you call, the agent is reading from a script pg 12 para whatever and that's it.Insist you get a claim form to file so you have a paper trail not a phone conversation. Does ins cover since LJ did not have a US citizen accompany the travel group under new guidelines

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