This company is absolutely horrible. False advertising, mis-leading/incorrect information, lack of information are my biggest issues.
We booked a cruise through Al and Chuck travel, a division of Legendary Journeys several months prior to the actual sail date. We paid a premium price for this "*** Cruise". Exactly 89 days prior, the price was DRASTICALLY reduced. Since we were less then 90 days out, no refund.
Upon arrival at the port, there were bus loads of unsuspecting senior citizens on the "Full *** charter" cruise. Events that were advertised did not happen, guest appearances by listed individuals were not even on the ship. Staff was nasty and could not care less. The owner abandoned ship in Key West (day 2) due to "medical reasons".
I'm sure 2500 angry people had nothing to do with it....
There was an abundance of mis-information and lack of professionalism by the staff who at times were down right nasty. I will never use this agency again and I hope they go out of business.
Product or Service Mentioned: Legendary Journeys Cruise.
Reason of review: Not as described.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Being lied to, Poor service.