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This company is absolutely horrible. False advertising, mis-leading/incorrect information, lack of information are my biggest issues.

We booked a cruise through Al and Chuck travel, a division of Legendary Journeys several months prior to the actual sail date. We paid a premium price for this "*** Cruise". Exactly 89 days prior, the price was DRASTICALLY reduced. Since we were less then 90 days out, no refund.

Upon arrival at the port, there were bus loads of unsuspecting senior citizens on the "Full *** charter" cruise. Events that were advertised did not happen, guest appearances by listed individuals were not even on the ship. Staff was nasty and could not care less. The owner abandoned ship in Key West (day 2) due to "medical reasons".

I'm sure 2500 angry people had nothing to do with it....

There was an abundance of mis-information and lack of professionalism by the staff who at times were down right nasty. I will never use this agency again and I hope they go out of business.

Product or Service Mentioned: Legendary Journeys Cruise.

Reason of review: Not as described.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I didn't like: Being lied to, Poor service.

Company wrote 0 private or public responses to the review from Dec 15, 2014.
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LegendaryJourneys
#996668

Thank you for posting your concerns and giving Legendary Journeys the opportunity to respond. First, we wish to apologize to this customer since this cruise package did not meet their expectations.

We did have thousands on this trip who enjoyed and had a wonderful time. This cruise ship was chartered by Legendary Journeys and our DBA, ALandCHUCK.travel. On board we had many groups from quite diverse backgrounds including social media networks, reality TV show stars, sports groups, and LGBT groups. Legendary Journeys and ALandCHUCK.travel would never discriminate against any group and welcome anyone and everyone to take part in any of our great travel experiences!

Cruise line pricing, along with other travel related items can be very fluid right up to the departure date.

This occurs over and over again within the travel industry. In the case of this package, there was a last minute pull to fill the ship by giving a drastically reduced rate to new reservations on this cruise package. For any cruise there are typically several promotions running within the same time period and this can cause different rates for the exact same cruise cabin. We do apologize to this client for their frustration in this matter.

Regarding this client's statement "Events that were advertised never took place...", please understand that all of the parties that were promised took place as scheduled. We did promise a fireworks display just before the ship departed Miami at the start of the cruise. Unfortunately these fireworks did not take place and were cancelled by Carnival Cruise Lines and the US Coast Guard due to high winds. Legendary Journeys/ALandCHUCK.travel, along with Carnival Cruise lines and the US Coast Guard take the safety of the passengers and crew to be of the utmost importance.

Due to the missed Fireworks, we provided all guests onboard a $30 on board credit as compensation for the cancelled fireworks.

It is most unfortunate that our President, Al Ferguson, had to be medically evacuated from the ship in Key West due to a major medical situation which he had to be medically transported to emergency surgery. We share in your disappointment that Mr.

Ferguson could not complete the cruise as originally scheduled.

In conclusion, we feel we provided an excellent product and have received many rave reviews and have many repeat customers who continue to travel with us year after year. Legendary Journeys/ALandCHUCK.travel strive to bring all of our guests the greatest value for their travel dollar.

Sincerely, Legendary Journeys

Anonymous
Fort Lauderdale, Florida, United States #937026

Completely agree. Was on Mayan cruise in November 2014.

Same thing: bait and switch, no parties as promised, not exclusive charter, argumentative and evasive staff, lies. Either they mean to rip people off or they are so *** and incompetent that they just can't help it. This is their way of working. Horrible.

tell everyone NOT to use Legendary/AlandChuck.

I contested the charges with my credit card. I did not win yet, but they (discover card) said if they get enough compaints about a company they may cancel their charge agreement.

Do it. They are horrible.

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